Terms of service

Terms of Sale

Dihifa
Thies Brodersen
Heizkreisweg 3, 24103 Kiel, Germany
Email: info@dihifa.store
Phone: +49 431 16090400

Scope

These terms apply to all orders placed through this store.

Contract

The presentation of goods is not a binding offer. By placing an order you make a binding offer; the contract is concluded when we confirm the order or dispatch the goods.

Prices and payment

All prices are final prices in euro; shipping is added at checkout. Payment is due on ordering. Goods are dispatched from Germany.

What we sell

We sell water and electric heating kits for the home — hydronic underfloor heating kits, designer radiators, manifolds and pump-mixing units, and electric radiators, infrared panels and underfloor heating mats, up to a whole-home multi-zone system — with the smart thermostats, radiator valves, floor sensors and fittings to go with them. These are indoor heating systems installed by a qualified heating engineer or electrician, not medical devices.

Heating engineer or electrician, pressure test, RCD, floor load

A home heating kit is a heating system for indoor installation. A water (hydronic) heating kit — underfloor loops, radiators, manifolds and pump-mixing units — must be installed by a qualified heating or plumbing engineer: pressure-tested and leak-free, properly bled and balanced, connected to a suitable heat source, with the underfloor loops laid and screeded by a competent installer. An electric heating kit — electric radiators, panel and infrared panels, underfloor mats — must be wired through an RCD by a qualified electrician, with underfloor mats laid under the floor finish by a competent installer and never cut or crossed. Check the floor's load and build-up before laying underfloor heating. These are heating appliances, not medical devices. CE marked where applicable.

Retention of title

The goods remain our property until paid for in full.

Right of withdrawal and warranty

Consumers have a 14-day right of withdrawal and the statutory warranty; see the Refund Policy.

Applicable law

German law applies. For consumers this does not affect the mandatory protection of the law of their country of residence.