Refund policy

Returns & Refunds

Dihifa
Thies Brodersen
Heizkreisweg 3, 24103 Kiel, Germany
Email: info@dihifa.store
Phone: +49 431 16090400

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@dihifa.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A kit, appliance or control must be returned complete and in its original packaging; an underfloor mat or loop that has been laid or cut, or a radiator that has been plumbed in, cannot always be returned in a resaleable state. Unused items in original packaging may be returned within the statutory 14-day withdrawal period. Check the room size, the floor build-up, your heat source and your electrical supply before ordering. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Valve heads, actuators, pump seals, thermostats, sensors and finishes wear with use and are stocked as spares. Damage or a hazard from a water kit installed by someone other than a qualified heating engineer or run without a pressure test, from an electric kit wired by someone other than a qualified electrician, from an underfloor mat that has been cut or crossed, or from underfloor heating laid without checking the floor's load and build-up, is not a warranty defect, and these are heating systems to be installed correctly.